Support
Answers to common questions, and how to reach us.
Contact us
Email us and a person from our team will reply.
Email supportPlease include
- Your phone or tablet model and system version
- What you did, what you expected and what happened
- The exact text of any error message
Please do not attach personal or confidential documents. Describe the problem first; if we need an example, we will ask for one with made-up details.
Questions and answers
Are my photos and files uploaded?
No. EZRedactPro processes your photos and files on your device. They are not sent to us.
Which devices does it run on?
Android phones and tablets with Android 9 or later, and iPhone and iPad with iOS 15 or later. Android comes first, then iPhone and iPad.
Does it find everything?
No app can promise that. EZRedactPro finds text and number patterns and lists the likely ones first, and you choose what to cover. Add anything it missed and review the result before you share it.
What do the results mean?
After saving, the app reads the new copy again. Verified means nothing you chose to cover can still be read. User Verified means you chose to continue with some found items left unticked. Needs review, Inconclusive or Failed tell you what to check and why.
Is my original file changed?
No. EZRedactPro saves a new copy. Your original is not changed.
What is Sealed Secure Send?
A way to send a document or photo so that only the person you choose can open it, in EZRedactPro on their phone. You can add rules such as views, an expiry time or a face or fingerprint unlock. Anyone else sees only the cover page.
How do I connect with someone?
Tap Add people and send the request by text. They tap Accept, and you're connected. In person, they can scan the QR code on your card.
What if I get a new phone?
Use Move to a new phone: the new phone shows a QR code, your old phone scans it, and your connections and keys move directly between them. You can also restore your encrypted backup with your recovery key.
Can I lock the app?
Yes. With App Lock, EZRedactPro opens only with Face ID, your fingerprint or your phone's PIN. You can change it in Settings.
How much does it cost?
Every feature is free for 7 days. Then it costs USD 6.99 a month in the United States; the stores show your local price. Cancel anytime.
How do I cancel?
In Google Play or the App Store, under Subscriptions. If you cancel during the free trial, you are not charged.
Which languages does it support?
English, Spanish, Arabic, German, French, Italian, Portuguese (Brazil) and Portuguese (Portugal).